Welcome to Tornado Express, your trusted partner in global transportation and shipping services. We understand that unforeseen circumstances may necessitate the need for returns. We’re committed to ensuring a smooth and efficient return process. Please read our return policy below:
- Eligibility for Returns:
Returns are exclusively accepted for shipments that have encountered damage during transit or have experienced delivery discrepancies, such as receiving incorrect items. Customers are required to notify Tornado Express Customer Support within 48 hours of receiving the shipment to initiate the return process.
- Initiation of Return Process:
To request a return, customers must contact Tornado Express Customer Support via email at info@trrnadoexpress.com or through our website at https://tornedoexpress.com/contact/. When contacting us, please provide crucial details including the shipment tracking number and a detailed description of the damage or discrepancy encountered.
- Return Authorization:
Upon receiving the return request, our dedicated Customer Support team will promptly review the details provided and assess the eligibility for return. If the return is deemed eligible, customers will be issued a Return Authorization number along with instructions to facilitate the return process.
- Shipping for Returns:
Customers are expected to strictly adhere to the return shipping instructions provided by Tornado Express. For eligible returns due to damage or discrepancies, Tornado Express will cover the cost of return shipping to ensure a hassle-free process for our valued customers.
- Inspection and Resolution:
Upon receipt of the returned shipment, our experienced team will conduct a meticulous inspection to verify the reported damage or discrepancy. Approved returns meeting the eligibility criteria will prompt Tornado Express to initiate the resolution process, which may involve issuing a refund or arranging a replacement shipment based on the customer’s preference.
- Refund or Replacement:
Refunds for approved returns will be processed promptly within business days from the date of approval, utilizing the original payment method. Replacement shipments, if requested and feasible, will be dispatched promptly upon approval, subject to product availability and customer preference.
- Exclusions and Packaging Responsibility:
Returns unrelated to shipping damage or delivery discrepancies, such as instances of change of mind or order cancellation, are not eligible for return. Customers are responsible for ensuring that the returned items are securely and adequately packaged to prevent further damage during transit.
- Contact Information:
For any queries, concerns, or assistance regarding returns, customers can reach out to Tornado Express Customer Support via email at info@tornadoexpress.com or through our website’s contact page: https://tornedoexpress.com/contact/.
Please Note: Tornedo Express reserves the right to modify or update this return policy without prior notice. All returns are subject to inspection and approval by Tornedo Express.
This detailed return policy aims to uphold our commitment to delivering superior service and ensuring customer satisfaction in the global transportation and shipping industry.