Tornado Express values clear communication with our global customer base. As a company that works towards continuous improvement, we aim to better understand your needs and improve our services. If you have questions, suggestions, or feedback, our teams are here to assist you.
You can reach us through multiple channels, including our customer support center, social media platforms and WhatsApp service. Your feedback is important and we’re ready to help with any inquiries related to our international logistics solutions.
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Frequently Asked Questions
Tornado Express provides a wide range of international logistics solutions, including air freight, ocean freight and ground transportation. Our services also include warehousing, customs clearance and supply chain management, making sure that your goods are delivered on time and handled with care, wherever you need them.
You can track your shipment easily through our online tracking system. Simply enter your tracking number on our website to get the latest updates on your international shipment, including its location and expected delivery date.
Yes, Tornado Express specializes in international shipping. Whether you need to ship goods across borders or manage global supply chains, we provide reliable services for businesses and individuals worldwide.
You can reach our customer support team via WhatsApp, our social media channels, or by calling our 24/7 support center. We are always available to assist you with any queries or concerns regarding your shipments.
Delivery times vary depending on the destination, the type of service you select (air freight, ocean freight, or ground transport), and any customs processing required. For more accurate delivery estimates, contact our support team with your shipment details.
While we aim to deliver on time, delays can sometimes occur due to unexpected circumstances, such as weather or customs processes. If your shipment is delayed, contact our customer support team, and we will provide updates and assist you in resolving the issue.
We manage all necessary customs clearance for international shipments. Tornado Express makes sure that your goods comply with local customs regulations, helping to avoid delays and additional fees. We also assist with the payment of duties and taxes to make the process easier and faster for our customers.
Our customer support team will keep you updated with the status of your shipment at every stage. You will receive notifications when your goods are ready for shipment, and our tracking system will keep you informed until delivery is completed.
You can get a personalized shipping quote by visiting our website and using our quote tool, or by contacting our customer support team with your shipment details (size, weight, destination and service type). We’ll provide a personalized solution and cost estimate based on your specific requirements.
Yes, we have the capability to transport hazardous materials. However, it’s important to notify us in advance, as specific regulations and requirements must be followed. Please contact us directly for more information on shipping hazardous goods.
Yes, we provide global warehousing and distribution services. Our strategically located warehouses make sure that your goods are stored securely and can be easily accessed when needed. We also offer inventory management services to help businesses manage their stock more effectively.
Absolutely! Tornado Express specializes in handling oversized and bulk shipments. Our team is experienced in organizing the transport of large cargo and making sure it reaches its destination safely and efficiently.
If you receive a damaged shipment, please contact our customer support team immediately. We will guide you through the claims process and work to resolve the issue as quickly as possible.
Yes, we offer packaging solutions to ensure your goods are packed securely for shipping. If you need standard packaging or specialized packaging for sensitive items, we can assist with that.
You can find the nearest Tornado Express office or warehouse by visiting our locations page on the website or by contacting our support team. We have a global network to serve you wherever you need us.
If you didn’t find the answer you were looking for, don’t hesitate to contact us directly. Our customer service team is here to help with any additional inquiries or concerns you may have about our services.